The deployment of strategic tech across the enterprise often come with some sense of fear for redundancy in human capital. Fear that humans will be replaced by advancing technologies. After all, yet to REALLY boom things like robotics and AI are meant to replace inefficient human activities.
What if we re-frame the conversation through that lens of warranted apprehension across the workforce by truly appreciating the types of anxieties it generates? What if we as leaders leaned into those negative emotions and outlined a plan not to replace them, rather strategically redeploy their saved operational hours BACK INTO THE BUSINESS?
Every organization's greatest asset are its people. The ones that really run the business. The currency of ROI is as much time savings as it is bottom line of a balance sheet.
In a recent study by Salesforce...
70% of IT leaders utilizing #RPA (Robotic Process Automation) have reported an average of 4 hours/week time savings per employee.
Consider productivity gains of reallocating those 4 hours across a customer service team of 5 over the next 12 months.
#RPA is purposed to avoid cost but don't downsize, invest in your #talent by trusting them to improve the business.
What activities, deliverables and scope of work could you define to redeploy those 1000 hours? Here's a small sample:
✅ Proactively assist both Marketing and Sales (all 3 should have distinct but related growth and digital KPIs)
✅ Help sales by pulling together ABM reports that feature highlights of inbound calls and feedback forms
✅ Translate those highlights into meaningful Marketing content
✅ Review digital channels for issues and highlight for strategy inclusion
✅ Help IT by participating in any and all requirement gathering projects
What will the traditionally analog based #workforce look like in 20 years?